29 May

IMPORTANT – Server Migration Requires Urgent DNS Adjustment

e-Business Series: Web Hosting
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NOTE: ONLY APPLIES TO CLIENTS USING OUR WEB HOSTING SERVICE

 

URGENT & IMPORTANT!

Dear Clients,

This is to inform you if you have your web hosting service with us that your server migration has been completed. This migration move was necessary due to the (old) server requiring replacing. Your website files, folders and SQL Databases (if applicable) have now been transferred onto the new replacement server.

Please make the following adjustments to your (Domain Name) DNS.

The IP’s need to be updated: Please update your domains to use our new nameservers

We’ve noticed a handful of database user passwords that are not compatible with the new Mysql/Mariadb standards and may require a reset. Please contact us if you find any issues, and we’ll look into it for you.

IMPORTANT: THESE CHANGES MUST BE MADE NOW – PLEASE DO NOT DELAY – YOUR SERVICES WILL EXPERIENCE DOWNTIME, LOSS OF DATA AND DISRUPTION IF THERE ARE ANY DELAYS TO MAKING THESE CHANGES.

************************************************************************************

HOW TO CHANGE YOUR (DOMAIN) DNS SETTINGS IN NAMECHEAP

In Namecheap accounts:

1/ Log in to your namecheap account
2/ Go to “Manage Domains”
3/ Click on the domain name
4/ then click on “Domain Name Server Setup” (located on the side menu on left side of screen, near top)
5/ Change the DNS server settings (select the “Specify Custom DNS Servers” button, if it isn’t already selected – SEE BELOW)

* Use Namecheap Hosting DNS Servers
* Specify Custom DNS Servers ( Your own DNS Servers )

6/ ADD/CHANGE YOUR DNS SETTINGS TO:

7/ Press “Save”

Once the new DNS settings are submitted, you will get the following message:

“Nameservers Updated Successfully
The Nameservers provided were successfully updated.

You can change the existing domain name server (DNS) information below. This
option is typically used when you change your web hosting company etc. Please
note that it will take up to 24 hours for the changes to take effect.”

NOTE:If you should have difficulty in re-configuring the DNS settings, then you may send us your Domain name account log-on details, and we’ll do it for you.

Regards,

Admin

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